View CRM information instantly without contact synchronization. We’re kickstarting the year with the new Windows Softphone Beta 5. This latest release retrieves contact information from your preferred CRM and displays it on incoming call notifications and contact search lookups - even if not present in the PBX Phonebook and without the need to synchronize! Always know [...]
3CX awarded 62 badges by G2 - the largest software review site. It’s been a great year for 3CX - and testimony to this is the awards received throughout 2023. And to wrap things up for the year, we’ve also just been awarded a further 62 badges in the G2 Winter 2023 Reports! This brings the [...]
The last few months of 2023 have been super busy for 3CX. Our team is now ready to take a much-deserved break to relax and enjoy the festivities ahead of the Version 20 Final release in early 2024. Sales, Technical Support and Customer Service departments are closed: 25th & 26th December 2023 1st January 2024 Normal [...]
Speeding towards 3CX V20 Final. Hot on the heels of last week\'s Version 20 Release Candidate comes V20 Release Candidate 2. QA testing - including production, bulk and additional unit tests - has now been successfully completed. So, if you’re on V18 and ready to start testing you can now upgrade to V20 - for testing [...]
Affected SQL database templates are MsSQL, MySQL, PostgreSQL. On 15th December we informed customers to disable the SQL Database integration following CVE report 2023-49954 (https://cve-2023-49954.github.io/) This issue - identified by independent security researcher Theo Stein - concerned a legacy integration to query customer contact data directly from a SQL server database. In the interest of disclosure, [...]
Other CRM integrations are not affected. If you’re using an SQL Database integration it’s subject potentially to a vulnerability - depending upon the configuration. As a precautionary measure, and whilst we work on a fix, please follow the instructions below to disable it. Temporarily Disable Until Further Notice If you have one of these please disable [...]
Choose between compact initials or wider full name BLF panel. The latest Windows Softphone Beta 4, now available for download, comes with additional viewing options in the BLF Panel. We’ve also embedded more context menu options across the app to help users manage calls, voicemails and contacts effortlessly. New in this release is the voicemail transcription [...]
Testing can begin. Final release in sight. Version 20 Beta 2 - released last Friday - has successfully passed production, bulk and additional unit tests to become an official Release Candidate. Version 18 users can now upgrade this release candidate - for testing purposes only. Do note it’s not possible to roll back this upgrade so [...]
New phone provisioning methods & more in V20 Beta 2. You asked and we listened. Not only did we listen, in V20 Beta 2 we\'ve included more than you asked for! Apart from the new phone provisioning methods requested in our forums, we’re also introducing call processing scripts as well as support for the latest Google [...]
Better contact filtering, display of M365 & CRM contacts. The latest beta for the brand new Windows softphone is available for try-outs. This release focuses on the overall better display of contacts and includes filtering options for team members and contacts alike. The new pop-up dialog informs you of an incoming call in real-time, no delays! [...]
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